Ra8 is committed to protecting the privacy and personal information of every member. This document clearly explains how we collect, use, store, and protect your data.
256-bit SSL Encryption
No Data Sales
User Controls
PDPA Compliance
Ra8's Commitment to Your Privacy
Six core principles that shape our approach to protecting the personal information of every ra8 member.
All personal and financial information you provide to ra8 is protected by 256-bit SSL encryption technology — the same standard used by major banks in Malaysia — ensuring no third party can steal or intercept your data.
Ra8 has never and will never sell, rent, or transfer member personal information to any third party for marketing or commercial purposes. Your data is used solely to operate your account and enhance your gaming experience.
Every ra8 member has the right to access, update, and request deletion of their personal information at any time. We provide straightforward channels for you to manage your own data without any hassle.
The ra8 Privacy Policy is established in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our legal obligations seriously when handling the personal information of every member who uses our platform.
Ra8 uses cookies to improve the user experience and analyse platform usage patterns. You can manage cookie settings through your web browser, and we are transparent about our cookie usage.
In the event of any security incident involving member data, ra8 is committed to notifying affected members within the stipulated timeframe and taking immediate remedial steps to protect your interests.
Ra8 ("we", "Platform") takes member privacy very seriously. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you use the ra8 platform at ra8.pro, including the ra8 mobile app and all related services.
We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised security standards. Every decision involving data handling is made with our members' best interests and security as the top priority.
This policy applies to all users who access or register on the ra8 platform, including visitors without an account, registered members, and any party that interacts with our platform through any device or communication channel.
Ra8 collects information across several categories depending on how you interact with our platform. The following are the types of information we collect:
| Category | Information Type | Primary Purpose |
|---|---|---|
| Identification Information | Full name, MyKad/passport number, date of birth, gender | Identity verification (KYC) & legal compliance |
| Contact Information | Email address, mobile number, residential address | Account communications & customer support |
| Financial Information | Payment method details, deposit & withdrawal records | Transaction processing & fraud prevention |
| Usage Data | IP address, device type, game history, login patterns | Account security & service improvement |
| Cookie Data | Session cookies, preference cookies, analytics identifiers | User experience & platform analytics |
The information we collect is used solely for the following purposes and nothing beyond:
We do not use your data to make automated decisions that significantly affect you without human intervention. Every critical decision involving your account, such as suspensions or security reviews, involves review by our team.
Ra8 does not sell, rent, or disclose member personal information to third parties for marketing purposes. However, in certain situations, we may need to share information with the following parties:
All third-party service providers we engage are bound by strict confidentiality agreements and are only permitted to use your information for agreed purposes. We ensure equivalent data protection standards are applied to all parties that receive your data.
Ra8 uses secure, high-performance server infrastructure to store all member data. Our servers are protected by multiple layers of security, including enterprise-grade firewalls, intrusion detection systems (IDS), and 24-hour security monitoring.
Data Retention Period: Active account information is retained for as long as your account remains active. Once an account is closed, personal information is kept for a minimum of 5 years to meet legal and anti-money laundering (AML) compliance requirements. After this period, data will be securely deleted.
Security Measures: All sensitive data, including passwords and financial information, is stored in encrypted format using industry-recognised encryption algorithms. Access to member data is restricted solely to staff with a legitimate business need.
Ra8 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some ra8 platform features. For more information on managing cookies, please refer to your web browser's documentation.
As a ra8 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal information:
Request a copy of the personal information we hold about you.
Correct information that is inaccurate or incomplete.
Request deletion of your personal data under certain circumstances.
Object to the processing of your data for marketing purposes
Receive your data in a portable format.
Request restriction of data processing in certain situations.
To exercise any of the above rights, please contact our support team via Live Chat on the ra8 platform or by email at [email protected]. We will process your request within 14 business days. Some requests may be subject to identity verification beforehand.
The ra8 platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children or minors. If we discover that we have unknowingly collected data from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account.
If you are a parent or guardian who believes your child has registered on our platform, please contact us immediately through the provided support channels so we can take the appropriate action.
The ra8 platform may contain links to third-party websites or services for informational convenience only. These links do not imply that we endorse or take responsibility for the content, privacy policies, or security practices of those websites.
We encourage you to read the privacy policy of every website you visit. ra8 has no control over and is not responsible for the content or privacy practices of any third-party websites accessed via links on our platform.
Ra8 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Each new version will be published on ra8.pro with a clear effective date.
For significant changes, we will notify members via in-platform notifications or email to the registered address. Continued use of the ra8 platform after the effective date of any amendment means you accept and agree to the updated Privacy Policy.
We encourage you to review this page periodically to stay up to date on how we protect your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us through the following channels:
Live Chat 24/7
A live chat icon is available at the bottom corner of the ra8 platform for immediate assistance.
Privacy Email
Your Data Is Safe with ra8
We prioritise your security and privacy at every step. Register your ra8 account today and enjoy a safe, transparent, and enjoyable gaming experience.